Refund Policy
We want you to be completely satisfied with your Our Archetypes silicone products. If you're not happy with your purchase, please review the return guidelines below.
Initiating a Return
If you wish to request a return or refund, please contact us within 15 days of receiving your order. You can reach us at ourarchetypes@gmail.com or through the contact form on our website.
Inspecting Your Item
Please inspect your item upon delivery. If you notice any issues or defects, kindly take clear photos of the product for our records. This will help us assess your concern quickly and efficiently.
Return Approval Process
When reaching out, include the following:
- Your order number
- A brief explanation of the reason for the return
- Any relevant photos (if applicable)
We will review your request and provide instructions on how to proceed with the return.
Return Shipping
Customers are responsible for returning the item in its original condition and packaging. Please pack the item securely to prevent damage in transit. We highly recommend using a trackable shipping method to ensure safe delivery.
Refund Processing
Once we receive and inspect the returned item, we will process your refund to the original payment method used for the purchase. Please allow several business days for the refund to reflect in your account, depending on your bank or credit card provider.
If you have any questions, don’t hesitate to reach out. We're here to help ensure you have a smooth experience with Our Archetypes!